Privacy Policy

Welcome to our Privacy Policy. Our website offers booking services and provides informational and editorial content for clients and guests of Roots Salon, a unique salon experience located at 210 High House Rd, Cary, NC. Additionally, the site features details about our range of hair care and cosmetic products and allows you to purchase these products directly from our store, should you choose to do so.

This PRIVACY POLICY outlines how we gather, utilize, disclose, and protect the information we collect through the “Site,” as well as during your visits to the Salon and any offline communications with us. The terms “Salon,” “we,” and “us” refer to Roots Salon. along with our partners, affiliates, and subsidiaries. This Privacy Policy is incorporated by reference into our Terms of Use. Any capitalized terms not defined within this Privacy Policy will have the meanings assigned to them in the Terms of Use.

The “Site” refers to any website or online service managed by Roots Salon, whether in whole or in part, related to providing an online platform for the Salon’s services, including https://rootssalonandwellness.com.

“Personal Information” is defined as information that, either on its own or in conjunction with other data, can be used to easily identify, contact, or locate you, such as your name, address, email address, or phone number. Information that has been anonymized so that it cannot be used to identify a specific individual is not considered Personal Information.

WE COLLECT YOUR PERSONAL INFORMATION

We gather Personal Information when you engage with us online, at the Salon, or via phone. This includes the following:

BOOKING INFORMATION

You can book appointments through our Site or by calling us directly. To schedule an appointment at the Salon, you may need to provide Personal Information such as your first and last name, email address, phone number, and billing/payment details.

ACCOUNT INFORMATION

If you create an account on the Site, we will collect the information you provide, such as the username and password you create.

PAYMENT INFORMATION

When you book an appointment through the Site, we collect billing and payment information to secure your appointment and charge you in case of a “no-show.” For additional details, please refer to our No-Show Policy. The Site may also collect payment information related to purchases, returns, and exchanges made through our online store.

When you visit the Roots, you may also provide payment information at checkout.

CONTACT DETAILS YOU PROVIDE

You can sign up through the Site to receive email communications regarding products, services, and other content of interest. Additionally, you may share your contact details with Roots staff to stay in touch and communicate about appointments and Roots offerings. If you do this, we will collect the contact information you provide, such as your email address, phone number, or name.

YOUR COMMUNICATIONS WITH US

We collect Personal Information through your communications with us, including phone calls to the Roots, interactions with Salon staff, or inquiries made through the Site. For instance, if you reach out with questions about our services and products, we may gather information from your communication.

YOUR USE OF THE SITE

We collect Personal Information as you navigate the Site. This includes actions like booking appointments, signing up for email communications, viewing product information, and making online purchases.

LOCATION INFORMATION FROM YOUR MOBILE DEVICE

If you enable location services on your mobile device, we and our third-party partners may collect and store your location information. This can enhance the functionality of the Site. You can adjust your mobile device settings at any time to control whether this location information is shared. Refer to your device instructions for more details.

AUTOMATIC DATA COLLECTION, COOKIES, AND RELATED TECHNOLOGIES

When you visit our Site or open our emails, we and our third-party partners, including email marketing and analytics providers, may collect and record information from your browser, including your IP address, through cookies and similar technologies. Cookies are small text files placed in your browser to store preferences. By using the Site, you consent to the use of cookies, beacons, and similar technologies as outlined in this Privacy Policy. The information collected may include your IP address, location data, browser characteristics, cookies, web beacons, server logs, device IDs, operating system version, referring URLs, and usage information about our Site. We may use this data to analyze user engagement and prevent fraud. Our partners may also compile information collected on our Site and in our emails with other data regarding your online activities over time, across devices, and on different websites if those sites also utilize the same partners. We currently collaborate with Google Analytics, MailChimp, and Vagaro for automated data collection and processing.

To learn more about Google Analytics and how to opt-out, please visit Google Privacy Policy. For Mailchimp’s privacy practices and opt-out opportunities, please visit Mailchimp Privacy. To find out more about Phorest’s privacy practices and opt-out options, please visit Vagaro Privacy.

COOKIE DELETION AND BROWSER DO-NOT-TRACK

You may adjust your browser settings to block and delete cookies when accessing the Site. However, doing so may affect the functionality of the Site. Please note that the Site does not respond to browser do-not-track signals.